Guides for Running an AI Support Agent

How to ground your agent in your own content, hand off to a human at the right moment, pick the right model, and keep an eye on what it all costs.

How Live Agent Handoff Actually Works

Support3 min read

How Live Agent Handoff Actually Works

What triggers an escalation, why the AI goes quiet the moment it happens, and how your team picks the conversation up from the shared inbox.

Grounding Your Chatbot in Your Own Content

Knowledge Base3 min read

Grounding Your Chatbot in Your Own Content

Why retrieval beats stuffing everything into a prompt, and how to structure a knowledge base your agent can actually answer from.

Choosing the Right Model for the Job

AI Models3 min read

Choosing the Right Model for the Job

GPT-5 Nano through GPT-4o: how model choice changes answer quality, cost per message, and how fast your credits disappear.

Making Sense of Message Credits

Billing3 min read

Making Sense of Message Credits

Credits are not messages. Here is how model choice, plan limits, and conversation length decide what your monthly allowance actually buys.