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Everything You Need in One Smart Dashboard

The ChatMaj dashboard is designed for you to manage all conversations, agent teams, and chatbot performance easily — without needing to switch platforms.

A Knowledge Base Behind Every Answer

Paste your text, point it at a page, or upload a PDF. ChatMaj indexes your content and grounds each reply in the passages that actually match the question.

Paste text, add a URL, or upload a PDF or TXT file
Answers cite your content instead of guessing
Choose from GPT-5 Mini, GPT-4o, o4-mini and more
Set the personality, temperature, and reply length
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20 days left
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Knowledge base
What your agent is allowed to answer from
Add source
TextURLFile
product-handbook.pdf
PDF · 142 chunks
Indexed
chatmaj.com/pricing
URL · 18 chunks
Indexed
Refund policy
Text · 9 chunks
Indexed
onboarding-faq.pdf
PDF · 64 chunks
Indexed

Live Agent Handoff

When a customer asks for a person — or the conversation turns urgent — ChatMaj escalates it, stops replying, and hands the thread to your team.

Automatic escalation on intent and sentiment
Shared inbox with priority, wait time, and SLA
Claim a chat and reply in real time
Leave internal notes only your team can see
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ChatMaj
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MAIN MENU
Chatbots
Chats
Agent Inbox
Tickets
Knowledge
Analytics
Team
Settings
20 days left
Upgrade to premium and enjoy the benefits for a long time
Agent inbox
I've been charged twice and this still isn't resolved. Can I talk to a person?
Escalated · urgent · AI paused
Maya joined
Waiting 1m 12s · SLA 3m
Hi — I can see both charges here. I've refunded the duplicate and it should land in 3–5 days.
Internal note · Second duplicate charge today — flagged for finance.

Analytics That Track Resolution

See how much your agent is handling and how well it is doing — message volume, resolution rate, and what customers say about the experience.

Message and conversation volume over time
Resolution rate across every conversation
Average satisfaction with recent written feedback
Credit usage tracked against your plan
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ChatMaj
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MAIN MENU
Chatbots
Chats
Agent Inbox
Tickets
Knowledge
Analytics
Team
Settings
20 days left
Upgrade to premium and enjoy the benefits for a long time
Total messages
12,920
25% vs last month
Resolution rate
87%
12% vs last month
Conversations per day
Last 14 days
14 days agoToday
38%
40%
85%
53%

Tickets and Team Roles

Turn any conversation into a tracked ticket, assign it to a teammate, and keep the email thread attached to it instead of scattered across inboxes.

Status, priority, category, tags, and assignee
Customer email replies thread back onto the ticket
Invite teammates as owner, admin, agent, or viewer
See who is online and handling chats
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ChatMaj
Search⌘F
MAIN MENU
Chatbots
Chats
Agent Inbox
Tickets
Knowledge
Analytics
Team
Settings
20 days left
Upgrade to premium and enjoy the benefits for a long time
Tickets
Track every issue through to resolution
Search tickets⌘F
TKT-2481
Duplicate charge on annual plan
UrgentIn progressMaya
TKT-2477
Widget not loading on Safari
HighOpenUnassigned
TKT-2470
How do I add a second chatbot?
LowResolvedSam
TKT-2465
Request: export transcripts as CSV
MediumOpenPriya
TKT-2461
Knowledge base missing new FAQ page
MediumIn progressMaya

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Your Questions

Browse common questions about ChatMaj. Need more help? Contact our support team anytime.

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Hi there 👋
How can we help you today?
Ask a question, or ask to speak with someone from the team.
Knowledge Base
Answers grounded in your own content
Agent Handoff
Escalate to a teammate in real time
Tickets
Track issues with priority and assignee
Analytics
Volume, resolution rate, satisfaction
Hi there 👋
How can we help you today?
Ask a question, or ask to speak with someone from the team.